Our Policies

Resort Fee

During your stay at the Sunshine Mountain Lodge, we invite you to take advantage of the benefits of staying at Banff’s only ski-in, ski-out hotel. We proudly offer a wide variety of activities and services that are available to all guests through our resort fee program. This includes internet access, fitness centre, hot tub and sauna, reserved VIP parking and so much more. The Resort Fee is $15 CAD per day, plus tax.

Take advantage of all that the Sunshine Mountain Lodge has to offer:

  • Unlimited internet access in your guest room and public spaces plus local and toll-free calls
  • Access to outdoor hot tub, sauna and fitness centre
  • Ski storage
  • SnowHost tours- meet at the Old Sunshine Lodge at noon
  • Shuttle service to Banff
  • Numerous family activities including tobogganing, movie nights and more
  • Luggage transfers
  • Reserved parking


Quiet Policy

The Sunshine Mountain Lodge is proud to offer our guests a calm and quiet atmosphere within the lodge floors and rooms. We ask that all of our guests co-operate by keeping the volume level in their rooms to a minimum. Voices and foot traffic in the hallways, especially in the early hours, can be heard for some distance. Please respect fellow guests and keep the noise level to a minimum.

Alcohol Policy

Guests of the Sunshine Mountain Lodge are asked to bring only limited quantities of alcohol with them to the hotel. Alcohol is only permitted in guest rooms and is prohibited in all other areas of the hotel including, but not limited to: hallways, lobbies, common rooms and food & beverage outlets.


Cancellation policy

Reservations may be cancelled at no charge, any time, up to 15 days before your arrival. Should you cancel within 14 days of your arrival date, you will forfeit the deposit.