Frequently Asked Questions


The Low-Down On Check-In:

Check-in is inside Creekside Lodge at the gondola base. Guests are greeted by a Front Desk Agent and the reservation, including the rate, is confirmed. Once the guest has checked in and checked their luggage, we will transport any checked items to the Lodge.

For those wanting to get on the slopes straight away, we have dressing rooms available at the base check-in. All checked luggage will be placed in your room by 4:00 pm. For that reason, we recommend that you carry all essential and/or breakable items with you. Day storage for these items is available at the Concierge Desk, located on the Lobby level of the Lodge. As space is limited, the limit is one medium size bag per room in day storage. 

Guests skiing or riding day will be required to purchase a lift ticket for each day on the slopes.

Please also note that access to lodge rooms is not guaranteed until 4:00 pm.  

Getting to the Village: The Gondola Ride Up

Guests will be directed to the gondola for the short ride to the top. They should dress warmly and carry along any breakables or valuables. 

** Please note that for planning purposes, the Sunshine Mountain Lodge is ONLY accessible by gondola during the following hours:

Saturday - Thursday  8:00 am - 5:00 pm Friday    8:00 am - 10:00 pm  


So Where Exactly is the Hotel?

Once at the Village Level (at the top of the Gondola), the hotel is a short walk away. Proceed to the Lobby, where you'll complete the check-in process. At the Front Desk, guests will give name and credit card details, receive room keys, and more info on the hotel experience and facilities. 


Where do I park?

Preferred hotel guest parking is close at hand. When you check-in at Creekside Lodge, you'll be given a parking pass and shown where to park. 


Other Great Questions, Answered:


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Do I need to buy a park pass when travelling to Sunshine Village?

Yes, anyone staying in Banff National Park is required to purchase a park pass. For information and rates click here

 

How long is the gondola ride from the base to the village?

Approximately 17 minutes. 

 

Are the gondolas heated?

No, they are not. We strongly suggest you bring warm clothing as weather conditions can sometimes reach below -25 Celsius. 

 

What are the gondola hours?

Daily: 8 a.m. - 5:00 p.m.

Fridays Only: 8 a.m. – 10:00 p.m.

 

What happens if we cannot make the gondola hours?

Transportation may be available after hours for a fee, and must be arranged at least 24 hours prior to arrival. If possible, we strongly recommend you schedule your arrival and departure times in accordance to the gondola hours. 

 

Do you allow pets?

No, we do not allow any animals to be brought into the Sunshine Mountain Lodge.

 

Can we go into the Town of Banff?

Day trips are available via car or bus into Banff, about 15 minutes away. On Friday evenings, you can visit town for dinner and return by 10:00 p.m. to catch the gondola back up to the village. 

 

Can we bring our own alcohol? 

Guests of the Sunshine Mountain Lodge are asked to bring only limited quantities of alcohol with them to the hotel. Alcohol is only permitted in guest rooms and is prohibited in all other areas of the hotel including, but not limited to: hallways, lobbies, common rooms and food & beverage outlets.

WHAT CAN FAMILIES DO AT THE HOTEL?

The Sunshine Mountain Lodge offers a broad range of family friendly activities. Our games room features popular board games, plus there is an arcade game area. Movie nights feature early movies for children, followed by later movies geared to adults. Every night of the week, there are different outdoor activities, including snowshoeing, interpretive talks around a bonfire and tobogganing. Ask the Concierge or Front Desk for a schedule.

 

Can I get wireless?

Full wireless Internet is available.

 

Can I bring my skis into my room?

To protect the rooms, Sunshine offers a ski valet service at no extra charge. Simply check your skis at the side of the hotel, and we’ll retrieve them for you in the morning.  Skis and snowboards are not allowed in the rooms. 

 

Do you have cribs for my young child?

Cribs and high chairs can be arranged for guests. Please advise the hotel 24 hours in advance, if possible. 

 

Do you offer babysitting?

Babysitting by accredited staff can normally be scheduled with 24 hours’ advance notice.

 

Housekeeping

The housekeeping team will clean your room every day which means:  the mugs will be cleaned, the coffee station will be refilled, your bed will be re-made with clean sheets, towels that are on the floor or in the bathtub will be replaced (for water saving efforts we ask kindly that if you would like to re-use the towels to hang them up), the bathroom will be cleaned and amenities replaced, dusting and vacuuming will be performed. Should you have any special request, please let the front desk know and we will arrange for it to happen with the Housekeeping department.

The turn down service will be made between 7:00 pm - 9:00 pm, where your bed will be turned down, your blind will be shut, bed lamps will be turned on and any amenities you miss will be offered to you.

 

drone policy

Sunshine Village Ski and Snowboard Resort is located wholly in Banff National Park and adheres to all federal and provincial laws and regulations concerning use of unmanned aerial vehicles (UAVs), which includes personal drones. The National Park Air Access Regulation prohibits all recreational use of drones in national parks. 

Further, out of safety concerns for our patrons and our resort property, Sunshine Village prohibits all operation of drones and similar model aircraft by the general public at our resort. 

Anyone found operating a drone on our premises without prior authorization will be requested to cease all operations and asked to leave the resort area.